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-   The Help Desk (https://www.menewsha.com/forum/forumdisplay.php?f=88)
-   -   I didn't buy those shoes! (https://www.menewsha.com/forum/showthread.php?t=191488)

OnYourGoat 11-26-2011 04:34 AM

I didn't buy those shoes!
 
For some reason I got a pair of shoes I didn't want. I clicked on the purchase button for the starry boots and got Gold EGL shoes.

What happened?

jellysundae 11-26-2011 03:10 PM

The page was probably still loading, as the shoes are just beneath the boots in the shop the images will have moved up as you clicked on them so you'll have put those into your basket by mistake. The basket will have shown the shoes rather than the boots though, so it's always best to check you have the right things before you complete the transaction :yes:

OnYourGoat 11-27-2011 01:54 AM

It showed the starry boots. and then after I clicked purchase it showed the EGL shoes.

jellysundae 11-27-2011 02:05 AM

That's strange, I would have said that wasn't physically possible :o

OnYourGoat 11-27-2011 02:07 AM

*shrugs* mayhap a mometery glitch with my computer or something?
So what do I do with them now?

jellysundae 11-27-2011 02:40 AM

Sell them back, or sell them in the marketplace. That should net you a minimum of 50% of the sale price back :)

OnYourGoat 11-27-2011 04:31 AM

That sucks... I supose there's nothing you can do right?

jellysundae 11-27-2011 09:57 PM

No, because that would open the floodgates to endless people deciding they wanted a full refund on anything they have bought from the stores. Simply by saying some glitch happened when they bought it, when in reality they just want to get rid of it and get the full price back.

Sadly, we have to be aware of the potential for this with every little bug and glitch that happens with regard to the stores :(

OnYourGoat 11-28-2011 01:24 AM

Okay. I understand that. Thankyou for your time.


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