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juniper_silver
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#126
Old 02-11-2008, 10:50 PM

@ Jaina Solo:
Wow, I wish I felt that way about driving. That would make things a lot easier. I didn't used to be so scared of it until I got into a bad car wreck. It's scary to realize just how dangerous it is.

I think you're right about Hannah Montana being like the Spice Girls. When I was little everyone always wanted to pretend to be Spice Girls. Now our Hannah Montana wigs sell like crazy.

@ Yarrian:
That's weird that she told you that after they were already gone. I can understand why she would expect you to fix the problem if they were still there, but there's not much you can do about it if they are already gone.

@ xemsax:
That sounds really confusing about the currency. If I were you, I think I'd feel like going up to customers and greeting them with "We are in Canada. You will pay the Canadian price."

Around here, people are allowed to read books and magazines without buying them. They even have bookstore cafes with ridiculously overpriced food and beverages so you can read and eat. Maybe that's how they make up for all the ruined books. That's lame that people take advantage of that kind of thing by messing books up though.

@ Tre Le Coco:
That's really funny that the lady said that she wasn't offered a warranty when the person who served her was the #1 seller. I would have had a hard time not laughing at her when she said that. It really doesn't take that much extra time for a customer to read the warranty information so they understand what they are getting and what they aren't.

I'm glad you hung up on her. I can imagine just sitting on the other line like this ._. and not being able to leave. At my store I'd have to keep putting her on hold because I'd be the only one there. And I'd be terrified to hang up on her because I'd be afraid she'd write a letter about how terrible I was to corporate (a different customer wrote a letter about how great my manager was and she got scolded for it).

@ S w e e t:
Lol, what I do with customers like those is say "Well, it's not out here, let me go take a look in the back for you" even if I'm 100% sure there isn't anything like that back there. It gives me a chance to cool down and makes them feel like I'm interested in finding the item too. Not that I never actually check the back for an item of course. Most of the time I'm not sure whether we have something so I'm actually looking.

I love customers that tell stories too, as long as they keep it lighthearted. I hate it when a customer feels the need to tell you something really inappropriate or terrible. There's really no way to respond well.

@ Renchan:
Yum, ice cream. Wow I didn't realize kids changed their minds so much o_0. That sounds really overwhelming, especially if there are others in line behind them.

@ admonished nonsense:
That's so sweet that the lady did that for you. I love when people treat workers as humans and not just as mindless robots that get the job done.

@ Usukie Ichihara:
He hit you with the paint?! What a weirdo. I understand him being confused about the name and needing help figuring it out, but there was no reason for him to hit you.

Usually I love it when customers ask for help finding something because it gives me purpose and makes them happy with the customer service, but I hate it when people ask and I've already got people at the register, ear piercings waiting, someone on the phone etc. Sometimes they still expect me to walk them right over to the item when tons of other people were there first. Not going to happen.

@ Maria-Minamino:
I hate it when people try to pull that crap! I know some people who think stealing is wrong, but ripping of a cashier is perfectly all right. They don't seem to understand that it's the same thing.

That's actually relevant to the other bad customer I had on Saturday. This guy came up to buy something and his total was $16.16. So he hands me a hundred dollar bill and I start to put it in the drawer and he says "no wait, I'll just pay this way." So I give him back the $100 and he hands me 20 cents and then just stands there waiting for his $80 change. I didn't even bother being polite because I knew he was trying to rip me off. I was like "ok, give me the $16." So he's like "oh yeah, you're right...let me go get some change from my brother." Big shock, he didn't come back, so I just did a return on the item.

@ The PyroKittie:
Lol, some people can be so dumb. I'm bad with computers, but even I know the computer isn't the whole computer isn't broken if I can still turn it on.

And don't worry about the length of your post. I'm pretty sure this post of responses is going to take up a whole page! This is my favorite thread so I feel like responding to everyone.

Maria-Minamino
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#127
Old 02-11-2008, 10:57 PM

@Juniper - yeah - people like that just try to rip you off and confuse you so bad. They're pretty skilled at it. Luckily the people at my job were like "this has happened before - we don't blame you - the way he looked fit all the stereotypes of someone trying to rip off a cashier. Look - we even have a wall of people who have been caught on our tapes who have done stuff like this before." and there really was a whole wall of people. It's ridiculous - people are just so rude - I don't understand how people can be like that. The guy you had obviously had a $100 dollar bill - why he didn't just use it is beyond me. If you have the money - why do you have to be a jerk and steal it? It just gets someone else upset - someone who is innocent and has no idea what in the world is going on. It's so aggravating D:

IshokuOsero
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#128
Old 02-11-2008, 10:57 PM

Quote:
Originally Posted by Tre Le Coco
Quote:
Originally Posted by xemsax
@Tre Le Coco - I got to have that fun last year! I use to work for EB Games; don't you just love the 360s?! A little trick I used to get people to buy extended warranties on their 360 stuff was to show them a disk that had the "Ring of Death" on it. You know, when the laser burns a ring around the disk. Oh, good times. XD
...evil person! *chases with a pitchfork*

i work for game :lol:

anywho, i hated them before i started, and i hate them now xD; lol i've scared customer's away by showing them that stuff like that (there was a few weeks where we had some of the broken consoles sitting behind the counter in clear view because we ran out of room to store them till we could ship them out xD)

its funny tho how people still think they are better than ps3's because they are cheaper :lol:
I've never heard of this "ring of death" and I've had my 360 for a while. o.o My friend bought it for me because he said it was about time I should have one, but I don't want the ps3 because the price is too high and there aren't enough good games out for it yet. I've heard of a lot of the original 360's that came out having overheating problems and little things like that, but how do the lasers burn rings into the disks? I'm not understanding this. ^^;

Miss Degausser
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#129
Old 02-12-2008, 04:30 AM

Ahhh. I used to work at "Friendly's" as a waitress. It wasn't too bad usually, people in general would complain about little things like the salt being lower or there being no napkins.

Though this one time, I had this older woman come in, probably in her fifties, had a lot of plastic surgery done. She had her grand kids with her and I sat her to the only free table in the back. She sat down and tapped my shoulder, demanding I wipe down the table. I told her it had just been cleaned but she insisted it be done again. So, I got the rag and cleaned it off. I asked if they'd like anything to drink and she started to get defensive and told me to "Go away, don't pressure us to order, we're in no hurry." I was kinda taken back and I came back about five minutes later and she complained that she had been ready for fifteen minutes and said I needed to wipe the table down again. I was getting annoyed with her already.

She asked for her meal to be cooked a certain way, which was fine, but she continued to ask me if I "understood her correctly". I wrote her order down, and about a half hour later I brought out their food. Before she started complaining she asked for the table t be cleaned again. Immediately she said the meal was prepared wrong and wanted it to be recooked. To make a long story short, she didn't even eat the thing and said that the Restaurant was giving her the worst service ever and demanded her meal be free of charge. At this point I was tired of dealing with her, so I let my manager take over. She ended up walking out, and I got stuck paying for her meal.

She was evil.

The best thing though happened a few days after, when a group of business men came in. They were all pretty funny and left me a forty dollar tip. It was awesoooooooome. :D

Now I work at Game Stop... -shudder-

 


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