The funny thing about financial aid folks, they didn't go to school themselves...Sometimes they can't be expected to remember how to tie their own shoes, let alone keep decent records safe. I hate saying it, but I learned the hard way to use a xerox machine BEFORE I turned in a damn thing....:hug: sorry ya gotta go through that.
Financial aid is always the bane of the student's existence. Sometimes I think a diploma is more a sign that you can "Jump through hoops A and B, get form C filled out before deadline D and then stand in line E for hours on end" and not that you are proficient in an academic field.