Man, I don't work retail but I do work in the mall so....it's still difficult. People come to Dairy Queen in a bad mood because of the long lines they've had to wait in and they take it out on us. Most of the people are really mean...and it's sad because I really try to be nice. People also like to complain more about their food when they've been in the mall for some time. I was making this blizzard for this lady and it had a bunch of hot caramel and hot chocolate in it and she complains about the icecream being soft. Then she asks me to add more hot chocolate! Ugh...