While I'm off sick and unable to go out and do my food shopping myself, I've been doing it online with Tesco. In my post today I got a choccy from them, this:
And a little booklet about the Christmas deliveries, plus 500 Clubcard points if I shop online before Christmas Eve.
Very nice! None of this, "FREE, but only if you spend X amount first!" and so forth. Just a genuine bonus for something I was likely to be doing anyway.
The guy who delivered my groceries yesterday let me in on a little secret too. Because I bought an extremely cheap bag of toffees to try, but they were unavailable so were substituted with a more expensive option (which is normal if you select to allow substitutions, you don't pay any more). But he said, that as it's the festive season it's their policy to replace
all unavailable items with the most expensive alternative, instead of the next one up which is what they normally do.
I was impressed! There's no need for them to do this, so it's purely customer service, and a really nice touch considering the amount people spend on groceries this time of the year!
Has anyone else got a
good story to share about shops?