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Head Librarian
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#1
Old 10-29-2017, 05:39 PM

Hello! Welcome to the Help Desk!

This thread is all about issues relating to the server merge. There are a few known issues that we are dealing with right now and doing our best to resolve as soon as possible. These issues include but are not limited to:
  • Inventories not loading for Trades, the Marketplace, or Sellback Store
  • Beanstalk error when donating gold
  • Beanstalk error when resetting password
  • Beanstalk error when sending private messages
  • Inability to post to Blogs
  • Watch list issues
  • Pings showing only the post pinged to, have to click into the thread to see the rest/Where did Permalink go?
  • Multi-quoting error code
  • Forum subscribing does not show new threads.
  • "message is too short" when trying to post messages using quick reply. Text is deleted and user is sent to advanced edit.
  • 502 Error when trying to add items to the market place or when starting a new thread

Solved:
  • Double posting issue
  • Pings going to the thread but only the top of the page.
  • Private Messages being stretched
  • Due to some issues some users were having with mennies, the dates of the past three CIs have been extended until February 1st.

These issues, while disruptive and troublesome, won't be around forever! We have skilled coders working hard to abate these issues, it just takes a little time to sort though the code.

If you are having an issue, please simply post in this thread using this form to let us know that you have a problem


[B][COLOR="Olive"][SIZE="5"]I have a problem![/SIZE][/COLOR][/B]
[B][U]My computer runs on: [/U][/B][Windows, Mac, Linux]
[B][U]I use this web browser: [/U][/B][Put your web browser here]
[B][U]My Problem: [/U][/B] [give a short / conscious list of your issues here]



While we already know some of you are having certain problems, this will allow us to better track the shrinking list of issues and which users they are affecting.

Please be assured we will continue to work diligently to fix these errors and will update you all as soon as we have new information.

If your trades have stopped working after buying something from the Marketplace or Shops, please note in this thread what item or items they are.

Last edited by Car'a'Carn; 02-08-2018 at 07:26 AM..

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#2
Old 10-30-2017, 04:03 AM

I have a problem!
My computer runs on: [Windows]
I use this web browser: [Google Chrome]
My Problem: I have a thread up but i decided to post this in ehre, On my Main account, Star2000shadow, I can't trade, the thing won't load.. don't ask me why but on my Mule, i CAN trade, i use the same computer, same browser, everything. but the trades on star2000fire Load while on my Main account they don't.

Shadami
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#3
Old 10-30-2017, 04:13 AM

Thank you for reporting that star. This is the kind of info we're trying to figure out to figure out where the kinks are and why only certain users are effected.

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#4
Old 10-30-2017, 04:33 AM

Ahh i just read inso's update and saw this thread xD.
Completely missed the announcement @@

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#5
Old 10-30-2017, 06:30 AM

I have a problem!
My computer runs on: Windows
I use this web browser: Google Chrome
My Problem: I can't trade, the thing won't load..

Roachi
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#6
Old 10-30-2017, 07:56 AM

I think we're all having a similar problem hummy <3

---------- Post added 10-30-2017 at 11:31 PM ----------

I have a problem!
My computer runs on: Windows
I use this web browser: Mozilla, Edge, Chrome, IE (yes i use them all for various reasons)
My Problem: The MP is only allowing me to "watch" one item at a time. Use to be able to do multiple. If i select another item to watch - it takes off my last selection.

I think also shadami already has my other issues. But just incase...
- PM's not showing up - have to go into mail to view.
- Pings not pinging to the post, only to the page.
- And Trades not working - inventory keeps loading. This also effects loading items into the MP.
- Also found it difficult to edit my posts for this event, the editing process was very difficult, and i kept having trouble with sizing, spacing and fonts etc.
- OH and when i was multi quoting yesterday i had an error come up about line functions. But i forgot to copy it, will do it, if it comes up again.

Last edited by Roachi; 10-30-2017 at 10:31 AM..

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#7
Old 10-31-2017, 12:04 AM

I have a problem!
My computer runs on: [Windows, Mac, Linux] Windows
I use this web browser: [Put your web browser here] Chrome
My Problem: [give a short / conscious list of your issues here]
Can't trade - nothing loads OTL

monstahh`
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#8
Old 10-31-2017, 04:40 AM

I have a problem!
My computer runs on: windows
I use this web browser: Chrome
My Problem:

-BB code not working in blogs
-Stretched post tags when in "Go Advanced" replies
-Unable to watchlist more than one item at a time
-Pings ping only to page not to post

I think that's all I've found so far.

Edit: When I just got a PM just now from a mod and clicked the link (i was pinged)
it gave me this error:
Quote:
"
No Thread specified. If you followed a valid link, please notify the administrator"

Last edited by monstahh`; 11-02-2017 at 03:24 PM..

R u b y
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#9
Old 11-01-2017, 12:19 PM

I have a problem!
My computer runs on: Windows & Mac
I use this web browser: Chrome & Safari
My Problem: This happened before the server move, but maybe there's a way to fix it while things are being worked on? I've had a permanent PM notification for a few months now (I asked a mod about it and it was said that this had been fixed before by clearing the entire mailbox, which I would prefer not to do as I keep some stuff for memories and references and whatnot.) I was just wondering if there was a way to fix this at all? I've gotten used to it being there so it's not really bothering me much, but it would be nice to have it back to normal :3

-Mail tab is always lit up with a (1) next to it
- Notifications always say (1)
- Actual mail and other notifications still show up and increase the number, but after everything has been checked, it still says 1. (And I had checked before and I do not actually have any unread mail)

Thanks for reading :3

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#10
Old 11-05-2017, 12:33 AM

Trades are borked. Yep.

Queen_Andais
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#11
Old 11-05-2017, 02:09 AM

I have a problem!
My computer runs on: Windows
I use this web browser: Chrome mainly, IE secondary
My Problem: When initiating a trade, inventory does not load

Shadami
the one and only

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#12
Old 11-05-2017, 04:38 PM

Thank you everyone fore replying to this :]

Monstahh' that issue ususally means that the place you were pinged to has had the ping deleted before you got to it. Or at least that's my experience with that error message. But will still take it into account because pings have been acting weird since the server change. :]

hummy
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#13
Old 11-05-2017, 11:22 PM


I can add things to my trade on my cell phone. But it has a drop down it doesn't have to bring up the inventory images. But what's not great about this is I'm not sure if it's an extra item or my only item at the time I'm doing the adding to the trade. But the plus is I can access some of my trade that way.
About the pings, now I get a single post shown to me it doesn't take me into the thread. But I did check and see if I could quote it and reply to it and it showed up in the thread to which I was pinned. So that's progress I kind of like it actually. Oh and this is on my cell phone too I don't know about the my laptop and I have no clue what browser this is used marshmallow Jelly Bean some kind of something like that.

Last edited by hummy; 11-05-2017 at 11:31 PM..

Mr. Wrong
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#14
Old 11-06-2017, 11:04 AM

Are there efforts underway to resolve these new issues? If so, may we receive an eta?

Nephila
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#15
Old 11-06-2017, 02:04 PM

Yes, that's why this thread was made. To start to address these problems.

They seem to be getting taken care of at a rate of one point five per week.

We don't have any official ETA, but I think like most volunteer work it'll get done when it's done. I'm not going to say they'll for sure get to doing one every week because in all reality I don't know their schedule.

However the first post list needs to be updated. For example, I'm not sure if it's just me but. . . these are no longer an issue:
  • Watch list issues
  • Private Messages being stretched
  • double posting error (not on there but it was pretty bad in the first week of the server switch)

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#16
Old 11-06-2017, 09:26 PM

Nephila, thank you for the update.

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#17
Old 11-06-2017, 09:59 PM

Still can't trade. I think that one needs to be a priority.
I cannot give stuff out from the last event.

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#18
Old 11-06-2017, 10:38 PM

I have a problem!
My computer runs on: [Mac]
I use this web browser: [Firefox]
My Problem: [I also can not start new trades, and I agree with Roachi, it should be one of the top priorities on the list to fix.]

Mr. Wrong
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#19
Old 11-07-2017, 08:57 AM

Thank you for the update, Nephila.

Nema
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#20
Old 11-07-2017, 02:50 PM

Thank you for the update, Nephila, and thank you to the staff who are working to fix these issues.

I'm still having watchlist problems.

Edited: to add the inventory loading problem.



I have a problem!
My computer runs on: Mac
I use this web browser: Firefox
My Problem: I can only add one item at a time to the Marketplace watchlist.
My Problem: Inventory does not load for Trades, the Marketplace, or Sellback Store.

Last edited by Nema; 11-08-2017 at 07:38 AM..

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#21
Old 11-07-2017, 09:07 PM

Can't sell on mp inventory doesn't load

Mr. Wrong
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#22
Old 11-10-2017, 05:26 AM

Well, at least mystery person can sell on the marketplace now, and that gives me hope.

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#23
Old 11-10-2017, 05:47 AM

I have a problem!
My computer runs on:Windows
I use this web browser: Google Chrome
My Problem: Whenever I go to the sellback store, it wont load any of my items, the page just looks like this:

Car'a'Carn
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#24
Old 11-10-2017, 06:58 AM

I have a problem!
My computer runs on: Windows 10, iPhone, Linux Ubuntu, Android
I use this web browser: Chrome, Firefox, Chrome, Canary, Midori, Dolphin
My Problem:
I suppose I should add my own problems in here. My inventory does not load when trying to trade or sell items in the marketplace. I also can't add more than one item to my wishlist in the marketplace at a time. Pretty sure that's it thankfully!

Roachi
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#25
Old 11-11-2017, 05:30 AM

I'm losing interest in this place very fast. -____-

 


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