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MissJiff
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#1
Old 02-22-2013, 02:43 AM

I was just in this thread a few days ago for a friend now I'm back here for another friend I'm trying to bring to the site. It's been 24 hours since they signed up and they have not gotten the confirmation e-mail yet.

Their username is Cinderhaze.

I waited a day before I brought the problem up since I didn't know how long the e-mail usually takes.

Last edited by Cherry Who?; 04-02-2013 at 10:16 PM..

Cardinal Biggles
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#2
Old 02-22-2013, 06:17 AM

There isn't really a standard when it comes to emails in general, it varies, I mean the support issues are handled by hand, so there's a human timeline, you know?
Let's ask jellysundae: to look at it.

MissJiff
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#3
Old 02-22-2013, 06:22 AM

I know the mods and admin can only help so many people at once and they have only certain times of day they can be on. XD I'm not worried about that. I know they're always very helpful.

jellysundae
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#4
Old 02-22-2013, 02:46 PM

MissJiff:

No new accounts are getting their confirmation emails at the moment, I'm having to do them all by hand. I manually activated your friend yesterday, actually

If she didn't get an email about that that confirms that it's mail sent from the site itself that isn't getting through, so I shall have to send them via support itself.

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#5
Old 02-22-2013, 06:06 PM

Thank you very much for a second time. I will let them know.

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#6
Old 02-23-2013, 07:46 PM

Ouch... that would explain why you're so busy...

 


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