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Naiyo
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02-14-2008, 06:57 AM
________________________Intro
So have you been to a group like Customers Suck on Live Journal? Do you work at a place that requires you to suck up to total ass-holes with a big grin on your face? Do you have days where you just want to explode because of them? Then please post and share.
________________________Updates
Thursday Feb 14th| Welcome to the suck-we just opened!
________________________Rules/Guidelines
When you post be sure to tell us where you work (or just what kind of job you have) so we can get a better feel for your story.
Please only use sucks that you directly experienced or were there to see (so no my sisters cousins coworker......kinda things)
Don't use foul language just to use it, if it makes a point or is needed for your story then go ahead but don't push it.
Be polite to others and don't try to out do each others or make another person feel as if there suck isn't all that sucky. We are all in this together, right?
Be literate to an extent please.
________________________The regulars and their Jobs.
Naiyo your thread creator works at Jack in the Box (a fast food place) and mostly works at the drive thru, thou occasionally in the back. She is self proclaimed drive thru guru and queen.
More to be added.
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Cloth Roses
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02-14-2008, 07:52 AM
This one here works at a gas station across from public housing.
Works sucks because I get sixteen hours every two weeks, the customers who live in said public housing smoke too much pot, reek of said pot, deal drugs, are lottery addicts, sell drugs, are uneducated, can't read, curse too much, flirt with me too much and are drunk far too often.
I think I covered all the types living over there. Oh, I forgot one. The one's who think it's okay to short me chance 25 cents and under because they don't have it, and try to get me to pay the difference!
One, I don't make much money, I hardly have any of my own.
Two, if I do it, they'll just ask me again some other time.
Three, if I don't do it, they'll curse at me.
Four, I can't give them an IOU, because my drawer has to be balanced at end of shift, so yes, six cents does count for something!
I hate to be flirted with and called baby and darling. I am not your baby, or your girl, so I don't want to be called that, nor will I give you a hug!
*pants* I think I'm done...
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Inverno
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02-14-2008, 07:54 AM
AAGH! I have so many customer suck stories!! AGH~
PLEASE if you ever go to a bank, don't just walk up to the next open teller, they aren't allways ready!
PLEASE if you go to a bank, BE READY before you get in line! YOU IDOTS!
I will share stories later when I can sort through and pick the best ones.
oh and PLEASE brush your teeth before coming it! We can smell EVERYTHING!
edit: YES! I HATE being called "baby" or "sweetheart" It sickens me! AGH!
Seriously though, when you work on the teller line, for some reason smells seem magnified, and there are so many customers that just STINK! They stink of old sweat and filth. Bad breath is the WORST though!
I had a young man for a customer and he didn't have an account at the bank, but was cashing a check. I was doing the normal thing, and he slowly started moving away from the window. I couldn't figure out why until it hit me.
The stench filled my nostrils and made my eyes want to bleed. He had farted and it was the worst, sharpest, most wretched stench I had ever smelled. I tried throwing my hair in my face to smell my conditioner, no use. I tried leaning back as far as I could go and to stop breathing, I was dying. I finished the transaction as quickly as possible and ran.
I will never forget him. The bastard.
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Freakishly Human
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02-14-2008, 08:24 AM
I have a ton of these as well! I work in a shoe store, and before that I worked at a K-mart and I also have worked at a wal-mart and a hardware store. From these experiences I have formulated a theory that the average customer loses the following abilities: reading, manners, patience, common sense, and the ability to know their own damn shoe size.
I constantlyget asked if I work there. I was even standing behind the counter ringing someone up once when I was asked that. Also I wear an ugly green vest with the name of the place embroidered on it. Of COURSE I work there you idiots!
Also in the shoe store all of the mens shoes are downstairs. We have a GIANT sign with huge yellow lettering on a brown background that says "Men's Downstairs" and yet I am constantly being asked where mens are. In one case a guy asked where the mens were and I said they were downstairs and he said, "You ought to have a little sign or something." in the agitated voice customers get when they feel they have been inconvenienced. I said "We do have a sign." and I pointed and he just kinda glared at me and went downstairs.
Also people make huge messes, and various types. When I worked at K-Mart I worked in the clothing section and you wouldn't believe some of the things I found in the fitting room. I found a pair of jeans once soaked in pee. :x I was NOT a happy camper at all.
I believe this rant is getting a bit long. I will add more as I think of it. I work tomorrow so we'll see how my day goes! :shock:
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Emrysa
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02-14-2008, 08:27 AM
I always get asked if I work at places. I'm about the right age I guess. I usually wear black tee-shirts or I have this one red vest fleece jacket that everyone seems to think is a work jacket.
I usually get asked at Cd Stores and Bookstores because I'm generally carrying such huge piles of stuff. xD
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Inverno
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02-14-2008, 08:32 AM
Since I work at a bank behind the teller line, I don't get asked if I work there. I get asked "are you open?" When a teller's window is closed, it is quite obvious, it's like we melt away into the walls, when our stations are open, it is equally as obvious. When they ask, I want so badly to shut my window in their face and say "nope!" with a smile.
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Emrysa
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02-14-2008, 08:59 AM
Quote:
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Originally Posted by Inverno
Since I work at a bank behind the teller line, I don't get asked if I work there. I get asked "are you open?" When a teller's window is closed, it is quite obvious, it's like we melt away into the walls, when our stations are open, it is equally as obvious. When they ask, I want so badly to shut my window in their face and say "nope!" with a smile.
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That reminds me of this lady. When I worked at Media Play my coworker and I would pre-order manga all the time and we'd go in to get it. Technically we're not allowed in the kiosks off the clock but we never wanted to bother Donna and all you've got to do is get your order off of the shelf and take it to the front. We were both dressed in jeans and regular tee-shirts but I was grabbing our orders out of the kiosk and this lady came up and asked for help. I've helped people off the clock before so I was like ok, no biggy. She was like do you have any cassette tapes?
This was like 2002 well into CD territory. I told her no.
My friend being the kind soul she is said... well yes but there aren't many (like four, literally) on the little wire shelf attached to the pillar. She goes over that way and walks right past the pillar. My friend was like should we go after her? I was like, no we're not on the clock and she walked right past it let her find it we've got to go. So we went to the front of the store to check out. She follows us up there. She said, I couldn't find them can you come back and show me. I said, I'm sorry we're not on the clock, if you look for someone in a red vest they'll be glad to help you. She was like, well can you just go page someone for me behind the desk. I said we're not allowed to use the PA off the clock we can't go back into the office area. I said there are plenty of people on the floor in red who can help. I pointed at a guy like four feet away. She was like whatever, you're rude. I was like, I'm sorry I don't come to your work and tell you to do shit on your day off.
She she stalked up front to a cashier and started bitching about how rude people who work at Media Play are I walked past her and was like, have a nice day.
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Inverno
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02-14-2008, 09:02 AM
Quote:
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Originally Posted by Jaina Solo
That reminds me of this lady. When I worked at Media Play my coworker and I would pre-order manga all the time and we'd go in to get it. Technically we're not allowed in the kiosks off the clock but we never wanted to bother Donna and all you've got to do is get your order off of the shelf and take it to the front. We were both dressed in jeans and regular tee-shirts but I was grabbing our orders out of the kiosk and this lady came up and asked for help. I've helped people off the clock before so I was like ok, no biggy. She was like do you have any cassette tapes?
This was like 2002 well into CD territory. I told her no.
My friend being the kind soul she is said... well yes but there aren't many (like four, literally) on the little wire shelf attached to the pillar. She goes over that way and walks right past the pillar. My friend was like should we go after her? I was like, no we're not on the clock and she walked right past it let her find it we've got to go. So we went to the front of the store to check out. She follows us up there. She said, I couldn't find them can you come back and show me. I said, I'm sorry we're not on the clock, if you look for someone in a red vest they'll be glad to help you. She was like, well can you just go page someone for me behind the desk. I said we're not allowed to use the PA off the clock we can't go back into the office area. I said there are plenty of people on the floor in red who can help. I pointed at a guy like four feet away. She was like whatever, you're rude. I was like, I'm sorry I don't come to your work and tell you to do shit on your day off.
She she stalked up front to a cashier and started bitching about how rude people who work at Media Play are I walked past her and was like, have a nice day.
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Niiice! I hate how greedy people get about customer service. They think that anyone that works for the public are slaves for the public. It sickens me.
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tehrin
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02-14-2008, 09:18 AM
I work as a Cashier at Sears (a department store). We also take credit card payments on Discover card at the cash registers. Well Discover changed their policy shortly after I started working there, which requires that the person must bring their card for making payments, as typing it in manually can create errors.
There was this nice lady who got in my line to make a payment. But I told her that I couldn't accept her payment because she didn't have the card. She was very polite about it and left. I went about my business. Five minutes later, a big huge stocky guy with a European accent of sorts storms in. He SLAMS his hands and checkbook down on my counter and yells.
"WHAT DO YOU MEAN YOU CAN'T TAKE MY PAYMENT?!"
I explain to him politely what Discover's new policy is. He then rants about how he has bad legs and all these injuries and he shouldn't be walking around like this. I tell him that if he's that upset over the policy, I can call a manager for him to speak to. He tells me to shove it up my @$$ and a string of other rude things.
I think after the third time I repeated the policy to him, he takes his card out. HOW HARD WAS THAT?! You could've just given your wife/girlfriend/sister/whatever your card and been done with it.
Idiot. :p
I had another lady who was trying to pay on her Sears card who was talking it up on her cell phone. This is my dialog when someone makes a payment.
Me: "Hi, making a payment today"
Customer: "yes"
Me: "How much are you paying today?"
Customer "I'm paying ___"
Well, this lady wasn't paying attention to a word that I said. She gave me a huge stack of 20 dollar bills. I asked her about six times, progressively getting firmer. When she didn't answer me, i just typed in the whole amount that she gave me, which was something around $600. She verifies the amount on the touch screen. Then I hand her the receipt and she hangs up.
Then she decides to ask me how much she owes on her card. I tell her that we're not given that information, but I lead her to the phone and dial the number for her.
It turns out she only owed about $10.
Then she got really pissed at me and threw a huge fit because I never told her how much I put in there. I told my manager that I asked her several times how much she was paying, and she verfied it. So I wasn't at fault.
FOR THE LOVE OF GOD PEOPLE. PUT DOWN YOUR FREAKING CELL PHONES WHEN YOU GO TO THE REGISTER.
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Fullmetal Phantom
Dead Account Holder
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02-14-2008, 10:37 AM
Ooooh, boy. I think I'm gonna like this thread. XD
You see, I work at Vons. Which is the ONLY grocery store in my entire town. I'm generally a grocery bagger, though I do a lot of cleaning, and sometimes I go and get things from the back if there are none on the shelves and no one has had time to restock said shelves.
There are people here whose heads I would LOVE to hang on my wall.
And I have to be super-nice to them when they, inevitably, come through the store, since it's the only grocery store in town.
But they're not usually the WORST of them, oh hell no...
Lets see. New Year's Day, this woman came in. She was COMPLETELY BATSHIT INSANE. Now, we hadn't gotten a shipment recently due to the weather, so we were out of a lot of stuff.
She proceeded to blame me and the one other person on my level...when we have the LEAST to do with anything like that out of ANYONE in the store. Seriously, it's NOT our fault. But she was screaming at me like the rod up her ass had a rod up its ass.
"SOUR CREEEEAM!?1/!?"
"Um, I think we're out of sour cream at the moment, but I can go check in the back if you want."
"YES, GO! D< I'll have you know, I am NOT HAPPYYYY!!!11!"
At this point I'm thinking "Oh, even YOU can't stand to be around yourself? Wow, what are you like when you DON'T have the little miss social hat on?"
So I go in the back and check for sour cream. WHADDYAKNOW!? We're out. Shock, shock; surprise, surprise. So then I have to go out and face her. I almost crapped myself when I realized that - I seriously thought she was gonna lose it and physically attack me. She was THAT CRAZY. But nope, when I delivered the DEVASTATING news that she would have to wait TWO WHOLE DAYS to get sour cream...all she did was scream at me more, call me incompetent and lazy, and throw a few threats at me. I got off much better than I expected.
She's now on our do-not-sell-liquor-to list, I might add.
And I can't even begin to tell you how many times I've had people come up to me, dressed in full uniform, CLEARLY cleaning the floor or something of the like, and ask me if I work there. Every single time, I'm always tempted to say "No, sir/ma'am, I'm just wearing this uniform because I think it looks good on me," smile, and just walk away.
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Naiyo
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02-14-2008, 04:57 PM
bah x_x; I think I everyone should have to work at cretin types of jobs to learn what its like to be there (grocery stores, etc.).
I work at a fast food place as stated above and my BIGGEST peeve is when people talk on their cell phone. There are two reader boards for a reason, one that I don't give a damn how long you take at and one that times me and gets me in trouble for you being there. If you are still looking go to the first board and look, finish your phone conversation whatever.
When you come to my window and then act like I’m getting in your way asking you what drink you want with your number 5, that’s whats frustrating. I work my butt off (I often end up doing the job of 2 or 3 and sometimes 4 people! Only to get asked why I’m not moving any fast by my boss) and I rarely get a real sincere thank you. (Not that I’m really expecting one for being at a drive thru….)
Ok here is a good suck-a few months back we were really short handed from people just not showing up and so we closed the drive thru cause I was leaving in 5 minutes and 2 people can’t run both drive and counter so they were just going to leave lobby open. We had an orange cone in the drive (a big one) and I had counted the cars I had left before the cone went up. About 20 seconds after the last car I hear the DING of someone pulling up so I say “sorry but we are currently closed” and the woman starts yelling about how shes on her break and I HAVE to serve her and blah blah blah so I just finally tell her to order. She then goes “I want my strawberry milkshake”. A big flippin hissy fit over a milkshake. So I make it and then she comes to the window and begins to chew me out about how my job isn’t that hard, I shouldn’t ever close the drive and that its my job to make sure she gets her shake while on her break. I had to put down the shake, close the window and walk away.
My coworker came up to her and asked if she had seen the cone and I heard her yelling from behind the grill counter “How am I supposed to see it?! I’m not a f*cking psychic!!”
I was going to throw the damn milkshake at her, I really was.
Since we are downtown we get a lot of smelly, not quite all the way there ass hats who like to hit on me and its really gross. T___T;;
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Freakishly Human
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02-15-2008, 01:51 AM
Oh man we get people who come in 5 minutes before close all the time. We're not allowed to tell them we're closing either and they fricken take forever. Even people who know we're closing will take their sweet time. It makes me want to find out where they work and keep them from leaving on time!
Another thing I hate is the people who sign up for our frequent buyer card and NEVER bring it in with them. They are always like "Well don't you have it in your computer?" If I had it in my computer why the hell would we waste paper by handing out the cards? Also the receipts get stapled to the cards and they need to stay with the card. I've stapled receipts to cards before only to have the customer rip it off right away. "Uhm that needs to stay stapled to the card." "Oh really?" Well why the heck would I staple it to the card otherwise?
I've never worked at a fast food place, but I worked at a camp kitchen and that was pretty evil. I imagine that fast food must be much worse though. People really do act badly towards employees.
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Cable Induced Coma
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02-15-2008, 05:38 AM
Background:
I live in an area that is for retired old people, and most of them are from the north, like Michigan. (Don't get me wrong, I am from Michigan.) Well if anyone is really bitchy at work, we say they are from Fair Field, I had always said I never would since I am from Michigan, and I live in Fair Field. Anyways on to my story.
Where I work/What I do there:
I work in a Lowes (A home improvement store.) I work at the paint desk at Lowes...It is a great place to work, and don't get me wrong, I love my job, but at times it becomes way too much.
What has happened:
Some of the things that happen at work. First off, if we mix paint at work, we say we will not return it, and if you do return it, that it has to be our fault (We mixed the paint wrong or something.) or that the paint has messed up it's self. Anyways many time I will get very rude people coming to my desk saying that they want to get new paint because they went home and didn't like the paint they get, and pretty much I say, if I can I will tint the paint more to the color you want, and if I can not get the paint tinted to what you want, that basically it's too bad.
Then they have to go to my manager, and complain that I am being bad to them. So my manager pretty much screws our store over and returns the paint then makes me mix some more, those stupid people always act like they are so superior and that they deserve for me to do whatever I can to do what they need. ( I would if it wasn't against, policy.) We shouldn't take back something like that, if they accidently got the wrong color, I tell you! It annoys the piss outta' me. >.<
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Freakishly Human
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02-15-2008, 07:03 AM
Customers have it in their stupid heads that the customer is always right so even if it is their mistake they like to act like it's the stores fault. Like once we had a customer who wanted to return some quarks (similar to crocs). She had set them on her heater and lo and behold the shoes made entirely of plastic melted.
She was so upset that we hadn't warned her that plastic shoes would melt if they were left on a heater. Ugh too bad we can't sell common sense. I've had people leave things behind in the store and then when they come back they are like "You must have forgotten to give it to me." I hate that, she forgets to put her card back in her wallet after swiping it HERSELF and then blames me for leaving it behind?
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Wrenja
(っ◕‿◕)&...
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02-15-2008, 10:12 AM
You know, It really depends on the context. When I'm working with customers on the phone I'm a lot more prone to getting irritated and aggrevated with them, but at the same time they are generally a lot more willing to be rude and retarded.
For me it's different in person. I don't care how stupid or rude they are, I just do my job and let them go off on their insignifigant way. I do what I can to make the customer happy, but if they are deadset on being unhappy right from the start, there really isn't much I can do about it. I'm in a field where I work directl with customers a lot, and I can't really think of many stories about customers being idiots, even though I'm sure I've encountered many, it seems to be that the stories I remember are phone calls.
I used to do customer service for Verizon Wireless, quite possibly the worst job on earth. One of the very first phone calls I got was some idiotic ho with the story "um, like, I didn't know that if I, like, used all of my minutes that I'd, like, be charged overages for using more minutes. Can I, like, be refunded?" Um. No. Eff off. These things were explained to you when you signed your agreement, pay the effin bills. Dumbass.
One of my most favorite stories to tell though still mystifies me to this day, I don't know whether to be upset by it, or to consider it the funniest thing to have ever happened.
I had a customer on the line with overages on his account, and he was explaining to me how he has bills to pay and this and that, and oh, most importantly he has twin boys. So I'm sympathetic and listening to him as he talks to me, and making sure to acknowledge him. It went a little like this.
"Well, I just have so many bills"
"Uh Huh"
"And Twin boys to take care of."
"Right."
"...how did you know that?"
"um... what?"
"How did you know that I have twins."
"er... well, I didn't? I was just acknowledging what you were saying"
"Oh."
"Also... I'm psychic"
IT WAS A JOKE.
"WELL THE BIBLE TELLS ME THAT THOSE ARE THE FALSE PROPHETS AND TO NOT BE PARTY TO THEIR DEVILISHNESS IOHFGUJDFGDFOPJHOITJHURTNHFGH HERETIC OINFGJDIFGKDNFDFOGNFHDFBGDFG SINNER OIDFGJDFGNIDFGJNDKFGDF BURN IN HELLLLLLLLLLLLLL *click*
....
I'm not even kidding. This really happened. I just kind of sat there stunned for a few minutes. One part of me in hysterics, the other part of me completely terrified of what had just happened.
Oh life, you're so kooky.
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Lanackse
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02-15-2008, 11:06 AM
These stories are exactly the reason I stay nice to those working with customers, that is until they try and start spouting bullshit that I know isn't true like one tech support guy who tried to blame my hard drive deaths on a virus.
I very quickly corrected him and told him that the last virus I had was Blaster on Win98SE and even that was only because I'd formatted the machine and it got in before I could apply the patch for it from Windows Update. I hung up on him in complete disgust.
Thankfully he's an exception to the rule that I've had good service.
Otherwise I'm polite to people serving me since they're doing me a favour and giving me something I need/want.
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Naiyo
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02-15-2008, 05:52 PM
(direct copy from LJ but still good stories)don't piss off the people that are making your food, especially if they have worked 3 10 hour shifts in a row and are near the end of their 4th for the week....and some naughty words are below as a warning.
Probably some time last week I was working with one of the only girls I can stand, I really would probably consider her a friend or hang out with her outside of work (not that we do, but I can stand her and we watch out for each other since people tend to lie and screw people over a lot)
anyway back to the point. I had probably been on for 6 hours or so and had finally been given a break, I went to pee (you know you have been standing to long when you sit down to piss rather then pulling the ol public bathroom squat and just sit there for a minute not really caring) and I came back in to get a drink and sit outside for a minute. it was kinda obvious I was off clock, I had headphones in and a sweater and these four girls who were sitting on the counter (not to sound racist but they were chubby snobby stuck up Russian bitches) and they yelled at me "Are you like going to take our order anytime soon?" in a really rude way.
I was tired. I didn't give a fuck. I looked at her and said "ya know just cause I work at a fast food place doesn't mean you need to be rude. I was actually about to go sit down for the first time in 6 hours but I would love to take your order." One of the girls laughed and ran off like an immature bitch and the other was actually sorry and we did the whole back and forth "no you go, no you order" thing till they did order and I went back by the assembly line where my friend was and made a remark about the bitchery that had just occurred.
She pointed to the screen and then the 4 buns lined up for their food and goes "this order?" I nod and get a confused look as she scooped a bunch of mayo and piled it on to all the buns with a "I hate it when people are rude". I laughed, she laughed.
They didn't say anything about it so in the end it was all worth not really getting a break and being pissed off.
Later that night a lady came into lobby and she was....well different. Not surprising for the part of town so I just figured she was mentally ill like a lot of other homeless folks and asked if she was ready to order. She looked around my shoulder and began to say "Its on fire! Its burning!" in a slightly raised voice. I turned franticly to see what it might have been but saw no smoke, no flames no nothing and told her everything was fine. She made a few more comments about the fire and then ordered. I asked her for here or to go and she thinks, looks around and goes "for here....I like eating at Jack in the Box after getting baked...."
It instantly made sense and that went on my list of further reasons to never do drugs.
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Freakishly Human
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02-17-2008, 03:59 AM
When I worked at K-mart there was a woman who needed a price check so I went up to look at the item she was getting and all that. There had been a label placed over the original price on the tag, because it had been a misprint. I tried to explain to the dumb woman that the label was the correct price and that the other price had been a misprint.
She looked at me like I was retarded and she was like "Do you really expect me to believe that?" and I was like "What you think typos never happen?" She ended up getting her way though. I don't know why they bothered calling us up for price checks since no matter what I said they just give the fricken retards their way in the end anyway. They could have just left us alone to do our jobs.
On the same day my manager brought me a cart of stuff that he had found in an aisle. It turned out he had taken a customers cart. They got pissed at ME. I wasn't at all happy with the manager. I had to go up for a price check not long after and it was for the same people. They couldn't read the whole sale sign apparently. I hate how people have selective vision.
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Naiyo
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02-26-2008, 05:45 PM
alright update for a new suck, I had a guy tell me how my job was not only less difficult then his, but that his was so much more important to society and blah blah blah crap about how important he was and how he was in a hurry. I asked him what he did for a living-expecting maybe doctor, police or something like that, maybe even a firefighter cause we have a few regular guys who come thru.
He was a painter. Like a house/construction painter.
:roll:
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