That sounds like why my sister and I walked out on our first jobs. Yeah, this place just hired anyone who looked nice and passed a urine test, so we both worked together for eight months until we finally booked it. I think a couple others went with us. The management at that place was terrible, and then when someone started stealing they punished the wrong cashiers when even a moron could see who was really doing it. What amazed me was that the manager seemed surprised when I handed him my two weeks notice even though he knew for a fact that I thought he was incompetent. Mostly because I said so to his face. I always have been bad at keeping my mouth shut when someone who obviously knows less about what they're doing than I do tries to sass me...

Then we share a common gene. Rofl. I'll actually give an example of how calm I usually am in "the real world". I went back and read my rant tonight, and even I was like, "God DAMN I had a bad day!" Lmfao! It's so easy to see the different shades of my moods and personality when I have the ability to surprise even myself! ROFL! >.<

I think that's what I like of you, you let me know that I'm not alone in how bitchy I can be on a bad day. God, the managers at that one place were the worst. The first was totally competent but a complete bitch. If you tried to argue with anything she said she started screaming like a banshee for you to stop yelling at her in front of the customers. She did that to my sister once, and that was enough to set me against her- my sister is very respectful of her employers, even when they deserve otherwise. She ALWAYS keeps her cool at work. So when the woman tried that with me I just told her, calmly for once, that the only one yelling was her, but if she wanted me to start that badly she might want to head over to aisle five for some ear muffs first, because if I wanted I could let the whole store in on our conversation. She didn't haul off at me in front of customers after that; the ones that were in earshot started laughing. At the same time she didn't fire me, either, because I was a damned good cashier and I think she knew I was right. She had some temper issues of her own.

The second manager, though, was an incompetent buffoon that they put in our store because they wanted our nice manager to clean up the one he'd screwed up. She came to visit after a couple months. I told her we missed her, she laughed and said "Yeah, right, you hated me." I looked her in the eye and said "Yeah, and you hated me, too, but that was personal and even at that I'll admit that you were damned good at your job." I think that really surprised her. At the very least, as much as we clashed, Angelica and I respected that the other could do our jobs. Even then she thought I'd be dancing to finally be rid of her. The new guy, though....... he never should have been promoted past stock room loader, I swear. He had no idea how to run a store!

And the third manager was his little brother. Again, I hauled it out of that place the moment he showed signs of being a deficient manager...

Customers can be so frustrating. I worked in the food industry for 2 years. and then the 3 years in the retail industry. And what I've learned that customers belive that they are right no matter what they do. And know matter how you explain things it won't work. During the Holiday season it gets worse

This one time when I was working at Kohls it was like my first week. The holiday season shoping had like just started I had a line that went from my register thru men's department. This crabby old lady just gave me hell. She had a tone of stuff that she was buying. And I rang up all her stuff. One she never told me that she wanted gift recipts so I never printed them. So she was like sreamming at me that I never gave them to here. She had a fit when I told her that sicne sh was already completley rung out that I would need to scan her receipt to print out her gift receipts. well she didn't like that and gave me trouble about how she had to dig back into her purse to find her reciept so I could print out her gift reciepts which I sould have done already. Instead of being an airhead and not knowing how to do my job properly. Then she also wanted boxes for her many many many items. So I get her all the boxes and she starts complaining about how the H*LL she was supposed to carry the boxes with all her stuff. So I put all her stupid boxes in a bag. She loaded up her stuff in the cart and left. She forgot the bag of boxes cuz she was to busy complaining about her dang reciepts. So the next day she gets back in my line with more crap. After I ring her up she goes and

AND I'D LIKE MY GIFT RECIPTS AND MY BOXES AND INCLUDING THE ONES YOU LEFT ON THE COUNTER YESTERDAY AND NEVER GAVE ME. LEARN HOW TO DO YOUR JOB

There was this other time we were packed and i was talking to my customer. He was talking about something he bought his wife. So his wife shows up and says she gonna run and get something else she'd be right back. So hes talking to me then hes saying something about his wife. Then he says to me

And if you tell her I said that I'll kill you

that really freaked me out I didn't know what to do. I had a line of customers and I was freaking. I wanted to call my maneger on the dude but he was standing there and then he was gone. So even tho I was freaked out. I continued to ring customers a couple of them were shocked at what he said to.

I worked at Mc. Donalds for a few years and Let me tell you customers can be ridiculous. I had been screamed at sworn at. Pop cups thrown at me. made to cry like 4 times. And the managers weren't any better. We had a manager that had 9 kids so he always had a hi temper. He swore at me slammed things punched walls. Thru another worker into a 4 door cooler with a bag of fries. He was horriable.

It just goes to show that clients or cusotmers no matter where you are always think that they are right. There are jerks and nice people.

Evetwo: You and I share a very mutual understandind of our jobs and our employers then. Despite the sound of my rant, it's actually very rare that I just haul my vocabulary out and dump it on a customer. Only the truly deserving are worthy of my wild words. Lmao. And I can also relate to the "Ring around the Managers" game, and it is NOT pretty.

Serita, it is SO freakin ironic that you brought all that up, because the store that I worked at (and was the bane of my existence for over a year) WAS Kohl's!!!! ^-^ *ding ding ding* So, this is one of those times where I can say I HAVE BEEN IN YOUR SHOES WOMAN! <3 Kohl's freakin SUCKS for the word. Great clothing, shitty atmosphere. 24/7. Glad to see I'm not the only one who suffered in that store. Lol. Not that I revel in your misery O_o* Eh heh heh..

And I am SO sorry you had to go through all that crap in the food industry. I certainly wouldn't have been able to stick it out for that long. I have had twelve years of accute martial arts and advanced sword training. If I EVER had a manager physically push me, EVER: He would be eating his own ass, lemme tell you. I would punch that asshole in the back of his head starting with the front. Trust me when I say that if I had been there working with you when people were screaming at you and throwing their cups at you, they would end up choking on those same words AND their god damned utensils! I don't tolerate getting treated like that, but I'll be damned if I see a co-worker or a friend getting treated like that! Kiyaah mother fucker!

That's the beauty of roundhouse kicks. They can hit the back of the head when you're standing in front of someone. But I find that my vocabulary goes just as far, yeah. I never haul off at someone unless I have the facts to prove my point, so when I do mouth off at someone 'above' me it's justified and logical, even if I do tend to be harsh. The result is that after a while they usually break down and realize I have a point, so at the very least I've never been fired. Hell, as I said, Angelica and I had a bit of respect for each other, even if we didn't like each other personally and couldn't admit to the respect until we no longer worked together.

Serita... I feel for you. But please tell me someone called corporate on that man! If he's throwing other employees around he needs to be dealt with, hands down. That's one of those cases where the behavior has to be stopped. Otherwise the person committing these acts thinks that he can get away with it, and then what happens to the next guy he goes after? That's always been my stance; if someone is abusing or taking advantage of someone else in the work place and you don't speak up somehow, what happens to the next guy down the line to be the victim? The chain has to stop somewhere.

Whewwww calm down Evetwo me love. LOL! Yes, Serita definitely needed to report that, but I think you can smooth your ruffled feathers a bit aye? Hehehe. (I know, look who's talking right? Rofl) But I don't believe Serita was in any immediate danger. If she had been, I'm sure several employees AND customers alike would have stood in line to hung chung that guy's ass without a moment's hesitation ;) But yes, I DO hope our little Serita here said something to SOMEBODY about that guy. That way, worst case scenario, if something bad DID happen later to someone else, she would at least have enough verbally suggestive suspicions to give a report of the man. If not, then it's passed :( But I'm glad to see that nobody was physically harmed, short of me lying in wait behind the counter to split his head open. Lmfao

Every store needs to come handy with its own BitterBlue in a box. *rolls around on the floor*

I'm looking at what she said about the man throwing someone into a cooler. That isn't right and should be dealt with.

OH! Yes. *eherm* THAT guy. Well, I'll say this much. People like that ALWAYS get theirs in the end. It may not be when we want it to happen or how, but they DO get theirs. And I swear to you, that when it DOES happen? ---- It is a BEAUTIFUL sight to behold. ;) I know I've been handed my rear end a few times for shit that I've done. But you know what? I certainly learned my lesson and the guilt isn't so heavy anymore once you've served it up you know?

My sister worked in a store where there was a coworker who caused problems and ended up getting a nice, friendly, responsible guy fired for 'assault' because the kid was trying to use a forklift without training or authorization- you can kill someone that way- and the man gently pulled him down by one arm when he refused to stop. He got his. The day they fired the other man- which they would NOT have done if they'd had a choice, but again the brat filed for assault- they also sacked the kid for the first mistake he made with a customer. The bastard got cocky and let his sass show through too fast, and all it took was one complaint and he was out the door. Which was good, because according to my sweet, gentle sister there were no less than a dozen other people ready to start throwing punches if the rat bastard so much as gloated once. If he'd gotten smug or cocky, there would have been an actual line to pound his ass into the pavement. Considering that the man this guy got fired was a close friend of my sister's and got her her job in the first place, my usually more sensible sib was actually one of these dozen. And we've had martial arts training! That punk kid never knew it, but she could have very easily knocked him on his ass by herself- she was the top student in our class. Anyway, there were that many people who all felt that their jobs were worth sacrificing if it taught the kid a very painful lesson. You don't see that kind of loyalty real often, reminds me of your Spencers manager.

But ever since then my sister has always blamed herself for her friend getting fired because this kid used to harass her and she never once filed a report. She just took it gracefully and occasionally told him to back down, even once telling him (prophetically) that she'd be working here a lot longer than he would if he kept it up. But she didn't actually complain, and has always felt that if she had maybe things would have happened differently. That's why I say yeah, you have to speak up when things like this happen. Otherwise, who's next?

Sweet, the conversation has turned in a direction that I can once again relate to.

I have had more than a few bad managers, but the worst we nicknamed 'Dr. Phil'because he looked like the actual Dr. Phil. He was such an incompetent manager that he ended up getting fired for leaving the store without setting the alarms like twice. And the dude couldn't pull off a simple exchange/ return. I had to walk him through it a few times and all I've done is be present behind a knowledable manager while they did a return.

It got so bad that I had to leave the department while he did returns. The customers were so angery. But he's beter than my current boss. And forgive my stereotyping but thsi dude is short Asian and seems to think women are stepping stones.

Mostly me, given that I have a fear of authourity figures and no spine to speak of and he always finds a way to pin me down for with wierdest things. Things I didn't even really do. Like if I don't have a task to do the exact moment he stops me either on the floor or in the back room he goes nuts. Thinks I talk to much as well but when one is giving breaks it needs to be a coordinated effort. Evidently discussing who gets what break/ lunch ta what tim is considered'chatty'.

He's tried pushing the other females around and made both me and another girl cry over somthing. Everyone else just has less tolerence for his BS. And the other management is looking for a big enough infraction to get him fired. He's such a twofaced little kiss @ss when he knows he's pissed me off to. The kind that goes out of his way to say "You did better today"or " Good job " to a task that doesn't need any sort of recognition.

Grr theres my rant now that I look back on stuff.

That was worth every second spent reading the post. I lol'd so much that I couldn't breathe for a while there.

I agree with absolutely EVERYTHING you said, and I've only been working in retail since July. I've experienced everything you mentioned. I work at a department store (coughKOHLScough) that has it set in stone that the customer is always right. That's our YES WE CAN! :thumbsup: policy.

"Hey, I have this coupon, but it expired six months ago, can I use it?"
"Yes you can!"

"Hey, I wore these underwear at work last night coughONTHESTREETScough. Can I return them?"
"Yes you can! -full refund, damage'd out, loss of money ensues-"

"Hey, this coupon isn't good until a month from now.. Can I use it?"
"Yes you can!"

"Hey, I saw this priced as 5.99, but it's ringing up as 105.99. Can you change it for me?"
"Yes I can!"


Now, mind you, I slightly exaggerated some of it, but it's just OUTRAGEOUS some of the things these people ask! Sometimes it's innocent, and they really are sincere with their question, but if you've seen them in the store a million times before, you KNOW they know the answer.

There's one customer in particular that I glare at every time I see her. The first time I saw her we had Early Bird specials, which was something like an extra 20% off merchandise before 1 o'clock. Well she was in line at 12:55 or some shit, and the woman ahead of her took FOREVER for me to ring up. Well when she came around, with more than $1000 worth of shit in her cart, it was five past. Despite the fact that I told her that I could have someone come with an RF gun and give her the extra percentage off, she insisted on unloading more than half of her crap on my counter and bitching the crap out of me until my manager came.

But she actually liked me then. She told my manager I was sweet. :D

Well the next time I saw her, she had much less (thank god!), but she wanted me to check the price on some perfume. I checked it, and it wasn't what she thought. Oh BOY was she angry about that. She told me to take it off, and I continued ringing up.. Well she was using her credit card, and, as policy states, I asked to see her ID.. OH LORD, HOW THE HELL COULD I DO THAT? She was so pissed off because I asked her! "I HAVE NEVER BEEN ASKED TO SEE MY ID, THIS IS RIDICULOUS. JUST RUN IT AS DEBIT. THAT'S RIDICULOUS." I appologized, and she got mad about that too. "YOU ARENT SORRY." She wrote down my name to complain to corporate -- whoopdie-fucking-do -- and left without her receipt.

It was then I realized that I had never taken off either of the 50-dollar perfumes, so she was charged for them.

Did I feel bad? Hell no. I actually was happy as a clam. Get your credit card stolen, dumb bitch.

I'VE HAD MULTIPLE PEOPLE THANK ME FOR ASKING TO SEE IT. -__-

Well, my most recent experience with this woman didn't involve me ringing her up. She had a tank that didn't have a price, and it was in our Limited section. It was the last one. So, I went and got something similar. I decided to be nice to her and got the cheapest one we had, even though it had a bit of lace on the front and the one she wanted didn't. I went to give it to the cashier -- who, also, is the biggest bitch I've ever worked with and dislikes me for absolutely no reason -- and the woman got angry and called me stupid. I told her we just needed something similar, and she rolled her eyes and told the cashier to forget it. I should have gotten her the more expensive one, I realized, because it looked so much closer.


Oh boy. I'm done. xD I had to work tonight -- FCKING HOLIDAY HOURS ALREADY. Thank the lord I don't believe in that I'm a minor though~ whoop.


Oh. and btw.. do you remember how much you got for posting that? xD

and this is the reason I got out of the customer service field. I remember when i used to be the district manager for pizza hut a guy called me cuz our pizza's are supposed to have at least 55 pepperonis on he only counted 52.

I was like ... did you count the 10 you ate off it while wasting my time on this call?
He was like ... wtf?? let me talk to the manager and i'm like ... you got him, and he is like. I want to talk to someone higher then, give me the store manager.

I'm like ... dude I'm district, I manage 40 stores, you wont get higher than me except the owner of the company, good luck with that one. Eat your pizza and shut the fuck up. *click* Xd

Hi, Gary!

And Mephistas, I feel for you. I remember what holiday hours meant. In my case it mean lines of customers that reached the aisles because there were never enough cashiers, and in my sister's case (if you've read this thread you may recall I said she works in a garden center) it meant working outside until ten at night to sell Christmas trees. Because she was the competent one, she got max hours over the holidays for that. :XD

I told her that hey, at least business was relatively simple for her. I remember one woman who had something like five hundred dollar items, and wanted to do three separate transactions. She kept telling people "No, I'm going to be a while. You're better off going to another line." Actually, that was very nice of her. It saved me from a lot of complaining.

It was still a pain to ring it all up just so...

Lmfaooooo!

Lady Luck Infinity: Yes. Trust me. I know how incompetant manangers can be. Luckily, I've only run into a couple of them. Other than that I've been lucky to have managers that knew how to do their job enough to leave me alone. I worked at Panera Bread for a little while. On my FIRST day, one of my FOUR managers, SCREAMED at me in front of the customers because I hadn't memorized my employee handbook and didn't know how to make the really complicated coffee this woman ordered. He yelled at me to go behind the counter and study the coffee "how to do" chart on the freezer for a freakin half hour until I knew how to make everything. No joke. The woman who ordered the coffee felt so bad for me that she ordered ME a coffee and made the manger pay for it! LMFAO! And that's a classic example of an AWESOME customer ffs.

Mephistas: I was laughing through your whole post. Omg hun I feel your pain. I remember all that bullshit like it happened yesterday. I'm sorry about that damn woman. Unfortunately, she's just another bane of modern society. It'll catch up with her one day, trust me. And as far as returning the unmentionables? I didn't put up with that EVER. If a woman came in and threw her bloomers on my counter telling me they were too tight for her crotch, I would give her the most retarded look I could muster and just stand there in awkward silence until she felt to weird to stare at me anymore and hiked her ass back to customer service. They didn't pay me enough to handle people's dirty underwear. Thank god when I worked at Spencers they had a strict "DO NOT RETURN "PERSONAL" PRODUCTS UNDER ANY CIRCUMSTANCES" policy. This gave me more than enough opportunity to make customers feel like jackasses. We had some chick come in one time trying to return a stripper pole. I thought she was joking, so I started laughing. She got all upset and gave me this stern retort about how she was serious, which only made me laugh even harder. I was ON THE FLOOR BEHIND THE REGISTER laughing. I just couldn't help myself. I was cracking up so hard I just couldn't stand up again. I would have pissed myself. My awesome manager came out and told her that we couldn't return or exchange adult products under any circumstances. He was trying not to laugh at her, but at the same time, seeing me rolling around on the floor was making it hard for him to maintain his composure. I was STILL laughing even as she left. It was one of my best days at work ever! (And sadly I DON'T remember how much I got for posting that. Lol. I don't think it was chump change though for sure. Rofl)

Gary: That is freakin AWESOME! Once again, and ironically enough, I ALSO worked at Pizza Hut for a few months. LUCKILY, it was one of the best jobs I ever had. I had the fortune of working with a really good team, and never really had any bad customers. We even had one guy that loved cashews cooked on his pizza. He would bring us in a can of cashews every time he ordered from us and we'd make it just the way he wanted! Lol! We were just a carry out joint, so we didn't have to put up with all the "Dine In" nonsense. I am SO glad you served that customer his own bullshit. Lmfaoooo. If he had ever ordered from our joint again after pulling a stunt like that, I would have spelled out "Jackass" with the pepperoni, and I would have made sure to use all 55. HAHAHAHAHA!

Ugh, I think I was an example of a bad customer today. Is it allowed if it's in response to really, really shitty customer service?

Lol. Well if the person providing you customer service is doing a REALLY shitty job and you KNOW they don't even care then by all means, bitch away. Rofl. Especially if you did nothing to provoke it :P

I needed to cash a certain kind of check at a check-cashing place, and I asked if they excepted it and got an "I'll have to see your card and ID and run it through to see if it works, gimme gimme" attitude. When I tried to explain that I was not comfortable with this idea, I got "well, too bad, can't help you then!" even when I tried to explain why this was important to me and my sister, who was practically in tears. This was Saturday. I was so frustrated and over-stressed that I took sis by the elbow and we walked out before I could explode in this woman's face. I resolved to file a complaint today.

Turns out the bitch was working today, was the store manager, and remembered me as 'yelling and verbally abusive.' She wouldn't let me finish a sentence or explain my situation (again) and told me she wouldn't do business with me, either. I have their district number. I'm going to call them quite gleefully.

Just for spite, I went back in five minutes later and took my time in browsing the phone book on the counter to find the address of another place to cash the check and get the money that I absolutely had to have for my sister and I to be able to move with anything more but the clothes on our backs. I also muttered to myself, deliberately, to make it perfectly obvious what I was doing- in front of customers. I thought about this thread and almost felt bad... but not quite. As I told her, trying to offer advice, I've worked in sales and service, and her cold, condescending, 'fuck you in the ass with an eggbeater' attitude is a guaranteed shot at loosing customers and a lot of managers would fire you for it.

As a note, the place I found in the phone book not only had a list of the types of checks they cashed, but of the percentages they deduct for it. This list was posted in three places to be sure everyone could see it easily and have their questions answered before ever reaching the counter, whereas Queen Bitch couldn't even give a yes-or-no answer to 'Do you take these?' without making a transaction with it to find out. I'm going to love telling their district office about that! Especially since both places were sponsored by the same bank!

Does this make me a bad person? She made my sister cry. She's lucky I didn't wait around to see what car she drives. I've never, ever vandalized anything before, but booooy would I have been willing to give it a shot with her.

No. I wouldn't say that made you a bad customer. Personally, I wouldn't really feel comfortable handing out my ID and what-not to a customer service rep if I wasn't really sure what it would be used for either. I would rather know EXACTLY what was going on, with all the how's and why's before I just let a sales rep start swiping my ID. Now, it IS necessary and important to have ID on you and present it when cashing a check. That's just the standard rules that apply for any bank or business that does that sort of thing. But if you feel skeptical about it at all, then by no means are you obligated to hand over any of your information without knowing exactly who you're giving it to and what they're really doing with it. If you were skeptical, she should have been even more professional and patiently explained to you the situation. It only would have taken an extra two minutes on her part and you wouldn't have been left hanging like that.

And no, I don't recommend vandalizing anybody's tires right after an incident like that. Lol. You have to give it several weeks first and THEN do it so that suspicion can't necessarily be traced back directly to you. LMFAO! Jk... Don't you go and do that crap or I'LL come after you, because I'll get blamed for it. Lol. And trust me, you don't want me on your tail. There's no escape. Roflmao

But I'm moving day after tomorrow. If I do it in the morning right before I leave I'll be out of the state before she finds out! And because she never did get her hands on my ID, she couldn't do anything about it even if she did figure out it was me! :XD

Oh, crap, even I can't tell if I'm joking right now. I think I am! I really think I am!

Lol. Calm down hun. Sometimes I think you get more worked up than I do. HAHAHA! That's hard to pull off ;)

@Evetwo: Looks like someone needs to relax a bit. :3

You know what relaxes me? A hot bath and a shot of brandy >.< Lmfao

I would go into detail on what relaxes me but this is a PG-13 forum. Xd

Hence why I just stuck with the bath and brandy. Rofl. I could go on but eh....... young ears around 'ere aye? O_o No need to post those things out in public when I could actually live the dream with my fiance >.< Nyaaaaah! :P